Terms and Conditions

Terms and Conditions

Summary Terms and Conditions

Ordering online

Payment must be made in full at the time of order using the Paypal secure online payment system, (you do not need a Paypal account).

Check billing and delivery address details carefully as no refund can be given if items are lost due to incorrect information being provided.

Prices are quoted excluding postage, which will be added at check out, once the weight of the package is known.

All items are sent out via first class signed post with Royal Mail or a courier if necessary. However, please allow at least 5 working days for delivery to account for processing and dispatch time.

We will contact you as soon as possible if there are any items out of stock, to provide an estimated delivery date or a refund.

If you change your mind, you have 14 days from receipt of the parcel to return your items and request a refund for the items themselves (excluding post). A refund will only be given on receipt of the items unopened and undamaged.

If you wish to cancel the order before it has been shipped, then a full refund, including post will be provided.

If the wrong items have been sent out, or they have arrived damaged, please contact us within 3 days to rectify the problem.

FULL Terms and Conditions

Here are the simple terms and conditions that apply to the use of the Nudi Organics site. If you have any questions, please contact us using the onsite form, or phone 07979 916187. These Terms and Conditions do not affect your Statutory Rights as a consumer.

About Nudi Organics
Nudi Organics is located at 47 Stratford Drive, Wooburn Green, Bucks HP10 0QQ England. The telephone number is 07979 916187.

You are welcome to place orders through our secure shopping site. Alternatively you may phone 07979 916187 or email nicola@nudiorganics.co.uk.

Online Security
In order to protect your card information, all online financial transactions are conducted via our secure online processing partner Paypal. Please feel free to contact us if you have any questions, or email us at nicola@nudiorganics.co.uk

Ordering on the Web
When you click on the proceed button at the end of the online order process, you are confirming your order. You will then be sent an acknowledgement giving a payment reference, an order number (which you should keep for your records) and the amount that has been debited to your credit or debit card, or Paypal account. This Order Acknowledgement is not an Order Acceptance from Nudi Organics. The acceptance of your order takes place with dispatch to you of the goods you have ordered, unless we let you know of any changes or you let us know that you wish to cancel it. Your order is accepted at the discretion of Nudi Organics.

Please check carefully that the billing details and shipping details you have supplied are correct, since we are unable to offer refunds for orders either lost or delivered to the wrong address due to an error on your part.

The prices indicated for each product do not include VAT as Nudi Organics is not VAT registered and the cost is also exclusive of shipping charges (see below). Prices are correct at time of publication. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. Shipping charges will be added to your order once you reach the checkout stage, since they depend on package weight.

Orders are only shipped to UK destinations. A shipping charge will be added to your order; this is calculated automatically and is based on the weight of your order. We use the published First Class (UK) rates directly from the Royal Mail (or courier) plus a small charge to cover packaging costs. If you have any questions about our shipping rates, please contact us.

Out of Stock Items
If an item that you have ordered is temporarily out of stock we will phone or email you with an indication as to when you are likely to receive it, and offer you an alternative or a refund.

Delivery time
We aim to ship all orders within 3 working days of receiving them. However, as a sole trader there may be times when there is a delay due to unforeseen circumstances. If your order is delayed in any way we will let you know within one working day of receiving it. Depending on the weight of the order we use either Royal Mail or a Courier to deliver your package. Royal Mail delivery to the UK will be by First Class Post which will normally arrive within one (occasionally two) working days of posting. Delivery by courier is generally overnight.

Failed Deliveries
If your package is unable to be delivered (for example because there is nobody available to receive it) a note will be left with instructions of where it can be collected. If it is not collected, it will eventually be returned to Nudi Organics. Under such circumstances Nudi Organics reserve the right to request a further delivery charge to re-send your order. If you decide to cancel your order after a failed delivery attempt, we will refund the cost of your order less the shipping cost, once we have received the package safely and in good condition.

Damage and Errors
Please be sure to let us know within three working days if your package is damaged in any way, or if there are any errors. It may not be possible to rectify any errors unless they are reported within this period.

All card payments are made using the Paypal online secure payment system. You do not need a Paypal account to use this.
If you are collecting your goods direct from Nudi Organics, then you may also pay in cash, in full on collection.

Terms for Goods on Credit
All goods supplied by us remain the property of Nudi Organics until paid in full.

Privacy Policy
We are committed to protecting your privacy, and never share or pass on information we gather in the conduct of our Internet/Mail order business. You will not receive unsolicited mail from other companies as a result of dealing with us.

Returns and Refunds
In case you need to exchange or return something that you ordered, please contact us by telephone or email within fourteen days of receipt of your order. If you change your mind, you may return it to us within fourteen days, as long as it is unopened. In this case the shipping cost will be at your own expense; if there was an error on our part of course we will refund your shipping costs. All returned items must be in the condition we sent them out. You can notify us by the following methods:

Email us: nicola@nudiorganics.co.uk
Phone:  07979 916187
Post:   Nudi Organics, 47 Stratford Drive, Wooburn Green, Bucks HP10 0QQ United Kingdom

Cancellation Policy
If you cancel your order before we have shipped it out, we will refund you in full.

Integrity of Nudi Organics Website Information
We take all reasonable care to ensure that all information on the website regarding details, descriptions and pricing is correct. We aim to keep the website up to date, but it is possible that some of the product details will be subject to change. This could be due to poor harvests of certain crops resulting in limited availability, or supplies of the same product being obtained from a different country. Should this occur, we will notify you when we receive your order.

Limitation of Liability and Warranty
You, as a customer, agree that the use of this website is entirely at your own risk. Services and products are provided ‘as is’, without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service. Specifically we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services; and 2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

Nudi Organics accepts no liability for any harm caused by the improper use of the products sold on this site, or any negative consequences experienced from use of the information on this site. If you use this site you are accepting full liability and are indemnifying Nudi Organics against any claim.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of its use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on this website.

Customer Service and Enquiries
If you require any information regarding your order or have any comments regarding the product or service, please contact us on 07979 916187.  Email us at nicola@nudiorganics.co.uk.

By accessing this website you signify your agreement to these terms and conditions. Nudi Organics reserves the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website, and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

All trademarks appearing on the service are trademarks of their respective owners. This website and its content is copyright of Nicola Nicolson – © Nudi Organics 2017. All rights reserved.

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